At all times we aim to provide legal services to all our clients which meet or exceed their expectations. However, we also recognise that, as in all businesses, dissatisfaction with the service provided can sometimes arise. We look at all complaints objectively and take a constructive approach to reaching a satisfactory conclusion for all parties involved.
If at any point you have any queries, concerns, or problems regarding any aspect of the service we have provided, including concerns about the amount of any invoice, please inform us immediately so we can aim to resolve the matter. In the first instance it is usually most helpful to contact the person handling your case.
We would expect to resolve any matter to your satisfaction, but if we do not and you are dissatisfied with the response provided, the firm has a written Complaints Procedure if you would like to take your complaint further – Stembridge Solicitors Ltd Complaints Procedure
What to do if we cannot resolve your complaint
A client whose business meets certain criteria, and who is dissatisfied with the outcome of a complaint administered under the firm’s Complaints Procedure may be entitled to refer the matter to the Legal Ombudsman. Further details can be found at: www.legalombudsman.org.uk